Fund Request
📌 What is a Fund Request?
In HelloMe, a Fund Request is when a remitter (customer or business) asks to add money to their wallet or ledger account on the HelloMe platform.
This is the first step to:
- Top up a wallet balance.
- Fund future FX transactions.
- Ensure enough balance to make payouts to beneficiaries.
✅ Why Use Fund Requests?
Fund Requests help HelloMe:
- Record exactly when and how money enters the system.
- Keep track of which remitter is funding their account.
- Ensure funds are available before processing payouts or currency swaps.
- Stay compliant with payment provider rules.
📋 Fund Requests — Search Filters
The Fund Requests page has search filters so you can easily find requests:
| Field | What It Means |
|---|---|
| Reference # | Search for a request by its unique reference number. |
| Remitter ID | Filter by the remitter’s ID. |
| From Date / To Date | Find requests within a specific date range. |
| Select Currency | Filter by currency (e.g., GBP, USD). |
| Status | Filter by status — e.g., Pending, Approved, Cancelled. |
Click Apply to run the search or Reset to clear all filters.
📊 Fund Requests Table — Column Details
| Field | Description |
|---|---|
| Date | The date and time the fund request was submitted. |
| Remitter ID | The ID of the remitter who created the request. |
| Business/Ledger | The name of the remitter’s business or ledger account where the money will be credited. |
| Customer | The name of the customer linked to the request. |
| Reference # | The unique reference number for the request. |
| Amount | The amount requested, including the currency (e.g., GBP 1000). |
| Status | Shows the current status: Pending, Approved, or Cancelled. |
| Action | Click View to open detailed information about the request. |
✅ Example Fund Requests
| Date | Remitter ID | Business/Ledger | Customer | Reference # | Amount | Status |
|---|---|---|---|---|---|---|
| 2024-11-04 09:28:41 | 10001 | Ondricka Inc/-:-:- | Edwardo | 8888939393 | GBP 1000 | Pending |
| 2024-11-04 09:28:41 | 10001 | Koelpin and Sons/-:-:- | Armani | 1e21260a-ad78-3990-addf-39b4f9aa9023 | GBP 123 | Pending |
| 2024-11-04 09:28:41 | 10001 | Schmitt, DuBuque and Stiedemann/-:-:- | Aric | cb011150-c935-3cb3-ba8d-599e735be50c | GBP 280 | Pending |
| 2024-11-04 09:28:41 | 10001 | Homenick, Douglas and Leffler/-:-:- | Kade | 3ef06595-69e8-382f-866d-7fd23798166d | GBP 276 | Cancelled |
✅ How it Works
1️⃣ A remitter requests to fund their wallet or ledger.
2️⃣ The request appears in the Fund Requests list for review.
3️⃣ The admin checks the details, verifies the source of funds if needed.
4️⃣ The admin approves or cancels the request:
- Pending: Waiting for action.
- Approved: Funds are cleared and added to the balance.
- Cancelled: The request is rejected or invalid.
Once approved, the balance is updated and can be used for FX Transactions, Banking Transactions, or Payouts.
📌 Key Points
- Fund Requests make sure money is in the wallet before spending.
- They help track who funded what and when.
- They are a key control step for compliance and anti-fraud.
- A single remitter may have many requests, each with a unique reference number.
In summary:
A Fund Request is how a remitter tops up their balance so they can use HelloMe for FX swaps, local payouts, or international remittance.